Shipping Policy

Last updated: July 2026

Processing Time

Orders are processed within 1–3 business days of receipt, Monday through Friday (excluding holidays). Orders placed on weekends or holidays begin processing the next business day.

Shipping Methods and Times

UK: Standard 3–7 business days; Expedited 2–3 business days.
Canada: Standard 3–7 business days; Expedited 2–3 business days; Express 1–2 business days.
United States: Standard 5–10 business days; Expedited 2–4 business days.
International: Standard 7–21 business days; Express 3–7 business days.

Delivery times are estimates and not guaranteed. Carrier delays, customs processing, and weather conditions may affect actual delivery.

Shipping Costs

Shipping rates are calculated at checkout based on destination, order weight, and shipping method.

International Orders

International customers are responsible for customs duties, taxes, and import fees imposed by their destination country. We are not responsible for orders held by customs or returned due to incorrect addresses or refused delivery.

Order Tracking

Once your order ships, you'll receive a confirmation email with tracking information.

Lost or Damaged Shipments

If your order arrives damaged or doesn't arrive, contact us within 7 days of expected delivery with your order number and photos of any damage. We'll work with the carrier to resolve the issue and will send a replacement or issue a refund based on the situation.

Address Accuracy

Please ensure your shipping address is complete and accurate at checkout. We are not responsible for orders shipped to incorrect addresses provided by the customer. If a package is returned due to an incorrect address, you'll be responsible for re-shipping costs.

Wholesale and Hospitality Shipping

Wholesale orders: 5–10 business days from order confirmation. Hospitality pilot orders: 7–14 business days from agreement signing.

Contact Us

Shipping inquiries: shipping@drinkglo2.com · General: hello@drinkglo2.com