Refund Policy

Last updated: July 2026

We stand behind GLO₂. If you're not satisfied with your purchase, we want to make it right.

Standard Return Window

You may request a refund within 30 days of your order delivery date.

Eligible Returns

Unopened Products — Unopened, unused products in original packaging may be returned for a full refund within the 30-day window.
Damaged or Defective Products — If your product arrives damaged or defective, contact us within 7 days of delivery with photos. We'll send a replacement at no cost or issue a full refund — your choice.
Incorrect Orders — If we ship the wrong product, we'll cover the cost of returning it and ship the correct product immediately at no charge.
Quality Concerns — If you've tried GLO₂ and have a quality concern, contact us within 30 days. We may offer a replacement, store credit, or refund depending on the situation.

Non-Returnable Items

Opened products without quality concerns · Products purchased through unauthorized retailers · Products beyond the 30-day return window · Free or promotional items · Wholesale or hospitality bulk orders (governed by separate partnership agreements)

How to Request a Return or Refund

Email returns@drinkglo2.com with your order number, the issue, and photos if applicable. We'll respond within 1–2 business days. Refunds are processed within 5–7 business days of receiving the returned product, to the original payment method.

International Returns

International customers may request returns under the same 30-day policy. Customer is responsible for international return shipping costs unless the return is due to our error.

Wholesale and Hospitality Returns

Wholesale and hospitality orders follow separate return terms outlined in your partnership agreement.

Contact Us

Returns: returns@drinkglo2.com · General: hello@drinkglo2.com